Frequently Asked Questions

Browse our handmade collections, add items to your cart, and proceed to checkout. Choose your delivery address and complete payment securely via UPI, Cards, or Net Banking.

Go to Your Orders from the top menu. Select your order to view its real-time status — Ordered, Packed, Shipped, Out for Delivery, Delivered — and download your GST invoice.

Orders can be cancelled within 2 hours of placement while still in Pending status. Contact our support team at support@garudaartisan.in or WhatsApp +91 88290 76491 for immediate assistance.

We support Google Pay, PhonePe, Paytm, BHIM UPI, all major Debit/Credit cards (Visa, MasterCard, RuPay), Net Banking across 50+ Indian banks, and Cash on Delivery.

GST is calculated at the standard 18% rate on the cart subtotal. All tax amounts are displayed clearly on the checkout summary and on your downloadable PDF invoice.

Yes! All transactions are processed through Cashfree's PCI-DSS Level 1 compliant gateway with 256-bit SSL encryption. Your card details are never stored on our servers.

Yes! Garuda connects directly with verified Indian artisans and craft clusters. Every product is handmade using traditional techniques and authentic raw materials sourced locally.

By cutting out middlemen, Garuda ensures artisans receive fair, direct compensation for their craft — promoting sustainable livelihoods and preserving India's rich cultural heritage.

Delivery is completely Free (₹ 0) across all PIN codes in India — no minimum order value, no hidden charges!

If your item arrives damaged, contact us at support@garudaartisan.in or WhatsApp (+91 88290 76491) within 48 hours of delivery. We will initiate an instant replacement or full refund.

Metro cities (Delhi, Mumbai, Bengaluru): 3–5 business days
Tier 2 & 3 cities: 5–7 business days
Remote locations: 7–10 business days