Terms and Conditions of Use

Welcome to Garuda, an online marketplace operated to empower and preserve Indian indigenous arts, handicrafts, handlooms, and handmade items. These Terms and Conditions constitute a legally binding agreement between you (the "Customer" or "User") and Garuda ("we", "us", or "our").

By accessing our website, creating an account, or purchasing any artisan product, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our companion Privacy Policy and Cookie Policy.

To register an account and place orders on Garuda, you must be at least 18 years of age and competent to enter into a legally enforceable contract under the Indian Contract Act, 1872.

• Accurate Information: You agree to provide valid, up-to-date mobile numbers, shipping addresses, and personal details.
• OTP & MPIN Confidentiality: Authentication is conducted via One-Time Passwords (OTP) and Secure MPINs. You are solely responsible for maintaining the confidentiality of your credentials.
• Multi-Account Management: Our platform supports authenticated profile switching for families and multiple devices while maintaining encrypted session boundaries.

Garuda celebrates authentic handmade craft. Every piece listed on our platform is shaped, woven, carved, or painted by verified master artisans across India. Because each item is genuinely handmade:

Minor imperfections, subtle motif variations, and natural grain textures are the hallmark of genuine artisan work and shall not be deemed manufacturing defects.

All prices listed on Garuda are denominated in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) as applicable under Indian tax legislation. Downloadable GST-compliant invoices are automatically generated upon dispatch.

• Payment Gateways: We process digital payments securely via Cashfree, supporting UPI (GPay, PhonePe, Paytm), RuPay/Visa/MasterCard Debit & Credit Cards, and Net Banking.
• Garuda Wallet: Customers may utilize stored wallet balances protected by a 4-digit cryptographic MPIN.
• Cash on Delivery (COD): Offered for eligible PIN codes up to maximum threshold limits with signature verification upon delivery.

We offer Free Delivery (₹ 0) across all serviceable PIN codes throughout India. Our dedicated logistics partner, Delhivery, manages real-time AWB tracking, dispatch manifests, and door-to-door delivery.

Estimated delivery periods range between 3–5 business days for major metropolitan hubs and 5–8 business days for regional and tier-2/3 craft clusters. You will receive real-time SMS and dashboard updates at each stage of the fulfillment transit.

We respect your satisfaction. Our return process is tailored to balance customer convenience with artisan fairness:

• Order Cancellation: Orders can be cancelled while in Pending or Processing status before dispatch directly from your Order Details page.
• Return Eligibility: Items may be returned within 48 hours of confirmed delivery in original packaging with artisan tags intact.
• Return Cancellation: If you requested a return, you may cancel your return request at any time prior to seller acceptance. Once accepted by the artisan workshop, reverse pickup is scheduled.
• Refund Processing: Approved refunds are credited directly to your Garuda Wallet instantly or to your original payment source within 3–5 banking days.

All trademarks, artisan logos, site photographs, custom graphics, and product descriptions hosted on Garuda are the intellectual property of Garuda or our registered artisan partners.

Unauthorized extraction, automated scraping, reproduction, or commercial resale of artisan designs, photography, or audio-visual media without prior written authorization is strictly prohibited.

While using Garuda, you agree not to engage in fraudulent transactions, distribute malicious software, post defamatory or fraudulent reviews, reverse-engineer platform security routines, or attempt unauthorized database access. Violations will result in permanent account termination and legal action under the IT Act 2000.

Garuda acts as an intermediary facilitating trade between independent artisans and customers. In no event shall Garuda be liable for indirect, incidental, or consequential damages exceeding the purchase price of the specific product in dispute.

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, our designated Grievance Officer details are published below: